Associate Technical Support Specialist

Job Description

Posted 2 months ago

Are you looking for a challenging job in a fun working environment where you can work on your technical skills? Do you love fixing problems, helping others and coming up with solutions to make things easier? Then, you could be our Associate Technical Support Specialist!  

What will you do?

As our Associate Technical Support Specialist, you are responsible for assisting in solving challenges our consultants and customers face. Sometimes this will be focused around debugging an issue. Other times this will focus around automating or documenting flows so others can fix the problem themselves. 

We will support your growth by providing you with training about our product, the ServiceNow platform and (if needed) Javascript. Furthermore, you will work in a diverse team of highly qualified Software Engineers (Android, iOS and ServiceNow), Quality Engineers, UI designers and a Product Manager that can help you come up with the right solutions. 

Scope of your work 

• Help debug and resolve issues reported by the implementation teams and clients. 
• Keep track of the current backlog of issues reported and update the teams accordingly. 
• Propose and implement (technical) solutions to make the implementation teams more independent such as automated checks, documentation and trainings. 

We ask

• A Bachelor’s or Master’s degree equivalent to Dutch higher education or above 
• 0 – 3 years of experience in providing product support or similar customer-facing roles  
• ServiceNow experience is a plus 
• Coding or scripting experience is a plus 
• Strong organizational skills 
• Eager to learn new technical and soft skills 
• Fluent in English 
• Available for at least 32 hours a week 

What’s in it for you

• Competitive salary 
• Bonus based on company performance 
• Pension scheme 
• Holiday allowance (25 days for a full-time contract) 
• Modern laptop 
• Hybrid Working Model 
• Ability to order home office supplies  
• Internet, transportation and phone allowance 
• A modern, flexible and multicultural workplace at an innovative and global company 
• Ambitious and kind colleagues from all over the world  
• A challenging position with lots of room to grow 
• Environment where you can implement your own ideas and strategies  
• Being part of a fast-growing scale-up, meaning there is lots of room for creativity and innovation

Our culture

Working at 4Industry evolves around working from your internal drive to make a difference for people in combination with having fun. We always go the extra mile to deliver on what we promise! Joy is what connects us and what drives us to get the best out of ourselves. That’s why we host several Fun4U activities each year, like a global hackathon, drinks and inspiring lunch sessions (check out our Instagram page!).

Your development is our number one priority. This means you get room to grow. We strongly believe that personal development and ambitions are key to our company’s success. Because when you keep learning, you continuously improve yourself. That’s why we coach you on the job, but also help you to explore and develop your interpersonal skills.

About 4Industry

Based in the Netherlands, with offices around the globe, 4Industry designs custom shop floor solutions with the latest modern web development technologies to digitize and improve ways of work in factories across a variety of industries, like pharma, food and beverage and automotive.

4Industry is home to over 30 developers, who have unprecedented experience with the latest innovative web development technologies, mobile and native iOS and Android applications, and several manufacturing experts. Together, they design manufacturing solutions that deliver both quick wins and long-term value for customers.

Interested?

Do you think you fit the profile described above and have we made you enthusiastic? Please send your CV and motivation letter to careers@4industry.com or easily apply via the “Apply for job” button in the top right of your screen.

Please note that a screening can be part of the selection and onboarding procedure.